Shipping policy

Shipping Policy

Processing time
Each piece is handmade to order, so please allow [2–5] business days for us to craft and prepare your item before it ships. During busy periods or sales, processing may take a little longer — we'll always let you know if there's a delay.

Shipping times & rates
Shipping costs are calculated at checkout based on your location and order weight.

Estimated delivery once shipped:
United States: [7–15] business days
International: [10–25] business days

These are estimates, not guarantees. Carrier delays, customs, and holidays can affect delivery times.

Tracking
You'll receive a tracking number by email once your order ships. If you haven't received tracking within [7] business days of ordering, please reach out.

Customs & import duties
International orders may be subject to customs fees or import taxes set by your country. These charges are the customer's responsibility and aren't included in your order total.

Lost or delayed packages
If your tracking hasn't updated in [10] days, contact us at [your-email@tensorprana.com] and we'll help track it down.

A note on our pieces
Copper develops a natural patina over time — this is normal and part of the material's character. Each item ships carefully packed to protect it in transit.